Kwiff Casino Responsible Gambling

We take responsible gambling seriously. Our priority is to help you play safely and keep control of your account. We provide tools, clear rules and support options so you can enjoy gambling in a controlled, sustainable way. If you ever want to limit your activity or need help, we will work with you to find the right next step.

Player protection principles

We promote safer gambling through clear account controls, age and identity checks, and monitoring for signs of harm. We treat requests for support with sensitivity and will act promptly to apply protections, share information about safer play and, where appropriate, offer time-outs or longer exclusions.

Activity-control tools

You can manage how you play from the My Account - Staying in Control area. Tools include deposit limits, loss caps, session controls and account breaks. We encourage using these controls proactively to keep play within your comfort zone.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Lowering a limit takes effect immediately. Increasing or removing a limit is subject to a 24-hour cooling-off period to prevent impulsive changes.

Loss limits

Net-loss limits help restrict how much you can lose over a set period. These limits are applied at account level and can be adjusted in your account settings. If we detect unusually large losses or risky patterns, we may contact you and suggest further limits or checks.

Time limits and account breaks

You can take a short time-out from 24 hours up to six weeks to pause account access. We also provide options for longer account breaks and curfews to prevent excessive sessions. During any break your account will be restricted and marketing contact will be stopped where appropriate.

Self-exclusion

If you need a longer pause, self-exclusion is available for at least six months. Self-excluded accounts are closed and reasonable steps are taken to return any remaining balance. You will not be able to register or access the service during the exclusion period.

Signs of problematic behaviour

Warning signs can include chasing losses, borrowing to gamble, increasing deposit amounts, gambling for longer than intended, or neglecting work and relationships. If you or someone you know shows these signs, consider using limits or seeking help.

Practical tips for maintaining control

Set deposit and loss limits before you play, stick to a time limit, avoid gambling when stressed or under the influence, and keep gambling money separate from essential funds. Review your activity regularly and use our tools to adjust limits as needed.

Professional help and support organisations

If you need extra support, contact our team at [email protected] or reach out to recognised UK services such as GamCare, GambleAware, GAMSTOP and the National Gambling Helpline. These organisations provide confidential advice, counselling and self-exclusion services.