Our support team can help with questions about your account, deposits, withdrawals, promotions and game access. If something is not working as expected, let us know what happened and which device you are using. You can also get in touch with general feedback or enquiries about working with us. Choose the contact channel that suits you, and include any relevant details so the right team can look into your request. We will never ask for your password by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0847 |
| Working hours | Monday to Friday, 09:00-18:00 |
For account-related requests, please contact customer support using the email address linked to your account. Do not include your password or payment card details.
Email Support
Email is the preferred way to contact us for detailed requests, account enquiries, or where documents and explanations are needed. Please send your message to [email protected] with a clear subject line, your account ID, and current contact details. Providing complete information helps us process requests faster and avoid delays when verifying documents or resolving account issues.
Contact Form
Response Time
Support response times vary by query. Most requests receive a reply within one business day; simple account or payment queries are often resolved faster. More complex cases, such as verification, investigations, or compliance issues, can take longer depending on their nature and required checks. If you need an update, contact support and we’ll provide an estimated timeline.
Feedback
Have feedback, suggestions or ideas to improve the site? Send them our way. We read every message and use player input to refine features, promotions and the overall experience. Your suggestions help shape updates and make the site easier to use. Use the in-app feedback form or contact support and we’ll review your submission carefully and act where helpful.